Plugins · support-genix-lite · data as of 2026-11-04
Is Support Genix safe? Known vulnerabilities and latest version
- Latest version
- 1.4.58
- Last updated
- 2026-11-03
- Active installs
- 3,000+
- Known issues on record
- 7
- Unpatched in latest
- 0
- Tested up to WP
- 7.1.4 · PHP 7.4+
AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress. — by DevItems
What to do
- Update to the latest version (1.4.58). Anything older than 1.4.55 has at least one known issue listed below. Dashboard → Updates, or Plugins → “update now”.
- If you cannot update right away, deactivate it until you can.
- Turn on auto-updates for it: Plugins → “Enable auto-updates” on its row.
- If you ran a vulnerable version and something looks off (spam pages, strange admins, redirects), run the free scan.
With WP-CLI: wp plugin get support-genix-lite --field=version shows what you run; wp plugin update support-genix-lite updates it.
Check your version
Known vulnerabilities
7 on record, newest first. “Affected” is the version range the source gives; “fixed in” is the version the source names, or (marked *) the first wordpress.org release after the last affected version.
high 8.5 CVE-2026-110895 · published 2026-10-18
SQL injection in Support Genix (1.4.54 and older)
- Affected
- 1.4.54 and older
- Fixed in
- 1.4.55
- Access needed (per CVSS)
- Needs a low-level account (e.g. subscriber)
- Range from
- CVE record (the advisory publisher) · score by Patchstack
Details from the advisory
Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') vulnerability in DevItems Support Genix support-genix-lite allows SQL Injection.This issue affects Support Genix: from n/a through 1.4.54.
high 8.8 CVE-2026-19806 · published 2026-09-01
Authentication bypass in Support Genix (1.4.52 and older)
- Affected
- 1.4.52 and older
- Fixed in
- 1.4.53 *
- Access needed (per CVSS)
- Needs a low-level account (e.g. subscriber)
- Range from
- CVE record (the advisory publisher) · score by Wordfence
Details from the advisory
The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
NVD CVE-2026-19806Wordfence advisoryCode change (fix)Plugin source
medium 5.3 CVE-2026-15932 · published 2026-08-01
Path traversal / file read in Support Genix (older than 1.4.48)
- Affected
- older than 1.4.48
- Fixed in
- 1.4.48
- Access needed (per CVSS)
- No login needed
- Range from
- CVE record (the advisory publisher) · score by CISA ADP
Details from the advisory
The Support Genix WordPress plugin before 1.4.48 does not prevent directory traversal in its ticket-attachment download route, allowing unauthenticated attackers to read arbitrary files with an allowlisted extension — including other users' private ticket attachments — from the server.
low 3.7 CVE-2026-14862 · published 2026-07-31
Missing authorization check in Support Genix (older than 1.4.48)
- Affected
- older than 1.4.48
- Fixed in
- 1.4.48
- Access needed (per CVSS)
- No login needed
- Range from
- CVE record (the advisory publisher) · score by CISA ADP
Details from the advisory
The Support Genix WordPress plugin before 1.4.48 does not properly authorize access to support-ticket attachment downloads, allowing unauthenticated users who obtain the stored attachment file name to download other users' private ticket attachments.
medium 5.3 CVE-2025-58635 · published 2025-09-03
Missing authorization check in Support Genix (1.4.23 and older)
- Affected
- 1.4.23 and older
- Fixed in
- 1.4.24
- Access needed (per CVSS)
- No login needed
- Range from
- CVE record (the advisory publisher) · score by Patchstack
Details from the advisory
Missing Authorization vulnerability in DevItems Support Genix support-genix-lite allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Support Genix: from n/a through <= 1.4.23.
medium 4.3 CVE-2025-30777 · published 2025-03-27
Missing authorization check in Support Genix (1.4.11 and older)
- Affected
- 1.4.11 and older
- Fixed in
- 1.4.12
- Access needed (per CVSS)
- Needs a low-level account (e.g. subscriber)
- Range from
- CVE record (the advisory publisher) · score by Patchstack
Details from the advisory
Authorization Bypass Through User-Controlled Key vulnerability in DevItems Support Genix support-genix-lite allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Support Genix: from n/a through <= 1.4.11.
critical 9.9 CVE-2023-49742 · published 2024-04-18
Missing authorization check in Support Genix (1.2.3 and older)
- Affected
- 1.2.3 and older
- Fixed in
- 1.2.4
- Access needed (per CVSS)
- Needs a low-level account (e.g. subscriber)
- Range from
- CVE record (the advisory publisher) · score by Patchstack
Details from the advisory
Missing Authorization vulnerability in Support Genix.This issue affects Support Genix: from n/a through 1.2.3.
Recent activity
- 2026-11-03 — latest release on wordpress.org (1.4.58).
- 2026-10-18 — SQL injection disclosed (CVE-2026-110895), fixed in 1.4.55.
- 2026-09-01 — Authentication bypass disclosed (CVE-2026-19806), fixed in 1.4.53.
- 2026-08-01 — Path traversal / file read disclosed (CVE-2026-15932), fixed in 1.4.48.
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Browse vulnerabilities
- Published this week
- Unpatched in the latest version
- By type of vulnerability
- Plugins by DevItems (5 tracked)
Types found in this plugin: Missing authorization (4) · SQL injection (1) · Authentication bypass (1) · Path traversal and file read (1)
Where this data comes from
- Version, last update, installs: wordpress.org/plugins/support-genix-lite (Plugins API), fetched 2026-11-04.
- Vulnerabilities: NIST National Vulnerability Database (NVD), checked 2026-11-04. This product uses data from the NVD API but is not endorsed or certified by the NVD.
- Each record links to its CVE page and to the original advisory (Wordfence, Patchstack or WPScan) where there is one. We only list a CVE here when its references or its advisory name this exact plugin, so a few real issues may be missing; none should be about a different plugin. Spot an error? Email Daniel.
Badge for your site or docs (states facts with a date, not a verdict):
<a href="https://laskyr.com/plugins/support-genix-lite"><img src="https://laskyr.com/plugins/support-genix-lite/badge.svg" alt="Support Genix vulnerability status"></a>