Is Awesome Support safe? Known vulnerabilities and latest version

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the 'wpas_files' parameter in all versions up to, and including, 6.4.1 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with custom-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This vulnerability is only exploitable when the "Enable drag-n-drop uploader for ticket form" setting is enabled, as it is disabled by default.

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the 'gdpr-data' parameter in all versions up to, and including, 6.4.0 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This is exploitable by Subscriber-level users against other accounts because the AJAX handlers accept an arbitrary gdpr-user ID without verifying it belongs to the requester, and the required wpas-gdpr-nonce is emitted via wp_localize_script to every logged-in user on frontend plugin pages and on /wp-admin/profile.php.

Subscriber Cross Site Scripting (XSS) in Awesome Support <= 6.3.9 versions.

The Awesome Support plugin for WordPress is vulnerable to Missing Authorization in versions up to, and including, 6.3.9. This is due to a missing capability check on the wpas_do_mr_deny_user() function, which unlike its counterpart wpas_do_mr_activate_user() does not enforce current_user_can('edit_users') or current_user_can('edit_user', $user_id), relying solely on a nonce that is not scoped to the target user. This makes it possible for authenticated attackers, with subscriber-level access and above, to set the mr_user_denied flag on any user account — including administrators — permanently blocking their moderated activation and dispatching a denial notification email to the victim.

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

The Awesome Support - WordPress HelpDesk & Support Plugin for WordPress is vulnerable to authorization bypass due to missing capability checks in all versions up to, and including, 6.3.6. This is due to the 'wpas_do_mr_activate_user' function not verifying that a user has permission to modify other users' roles, combined with a nonce reuse vulnerability where public registration nonces are valid for privileged actions because all actions share the same nonce namespace. This makes it possible for unauthenticated attackers to demote administrators to low-privilege roles via the 'wpas-do=mr_activate_user' action with a user-controlled 'user_id' parameter, granted they can access the publicly available registration/submit ticket page to extract a valid nonce.

Deserialization of Untrusted Data vulnerability in awesomesupport Awesome Support awesome-support allows Object Injection.This issue affects Awesome Support: from n/a through <= 6.3.5.

Missing Authorization vulnerability in awesomesupport Awesome Support awesome-support allows Retrieve Embedded Sensitive Data.This issue affects Awesome Support: from n/a through <= 6.3.6.

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 6.3.1 via the 'awesome-support' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/awesome-support directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 6.3.1.

Missing Authorization vulnerability in awesomesupport Awesome Support awesome-support allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Awesome Support: from n/a through <= 6.3.1.

Missing Authorization vulnerability in awesomesupport Awesome Support awesome-support allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Awesome Support: from n/a through <= 6.1.7.

Missing Authorization vulnerability in awesomesupport Awesome Support awesome-support allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Awesome Support: from n/a through <= 6.1.10.

Missing Authorization vulnerability in awesomesupport Awesome Support awesome-support allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Awesome Support: from n/a through <= 6.1.4.

Missing Authorization vulnerability in Awesome Support Team Awesome Support.This issue affects Awesome Support: from n/a through 6.1.5.

Missing Authorization vulnerability in Awesome Support Team Awesome Support.This issue affects Awesome Support: from n/a through 6.1.7.

Missing Authorization vulnerability in Awesome Support Team Awesome Support.This issue affects Awesome Support: from n/a through 6.1.6.

Missing Authorization vulnerability in Awesome Support Team Awesome Support.This issue affects Awesome Support: from n/a through 6.1.7.

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on the wpas_get_users() function hooked via AJAX in all versions up to, and including, 6.1.7. This makes it possible for authenticated attackers, with subscriber-level access and above, to retrieve user data such as emails. CVE-2024-35741 is likely a duplicate of this issue.

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to unauthorized access of data due to a missing capability check on the editor_html() function in all versions up to, and including, 6.1.7. This makes it possible for authenticated attackers, with subscriber-level access and above, to view password protected and draft posts. CVE-2024-35741 is likely a duplicate of this issue.

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to union-based SQL Injection via the 'q' parameter of the wpas_get_users action in all versions up to, and including, 6.1.7 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with subscriber-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.

Cross-Site Request Forgery (CSRF) vulnerability in Awesome Support Team Awesome Support – WordPress HelpDesk & Support Plugin.This issue affects Awesome Support – WordPress HelpDesk & Support Plugin: from n/a through 6.1.5.

Cross-Site Request Forgery (CSRF) vulnerability in Awesome Support Team Awesome Support – WordPress HelpDesk & Support Plugin allows Cross Site Request Forgery.This issue affects Awesome Support – WordPress HelpDesk & Support Plugin: from n/a through 6.1.4.

The Awesome Support WordPress plugin before 6.1.5 does not correctly authorize the wpas_edit_reply function, allowing users to edit posts for which they do not have permission.

The Awesome Support WordPress plugin before 6.1.5 does not sanitise and escape a parameter before outputting it back in the page, leading to a Reflected Cross-Site Scripting which could be used against high privilege users such as admin.

The Awesome Support WordPress plugin before 6.1.5 does not sanitize file paths when deleting temporary attachment files, allowing a ticket submitter to delete arbitrary files on the server.

The Awesome Support WordPress plugin before 6.1.2 does not ensure that the exported tickets archive to be downloaded belongs to the user making the request, allowing a low privileged user, such as subscriber to download arbitrary exported tickets via an IDOR vector

Multiple Authenticated (custom specific plugin role) Persistent Cross-Site Scripting (XSS) vulnerability in Awesome Support plugin <= 6.0.7 at WordPress.

Multiple Authenticated Reflected Cross-Site Scripting (XSS) vulnerabilities in WordPress Awesome Support plugin (versions <= 6.0.6), vulnerable parameters (&id, &assignee).

The awesome-support plugin before 3.1.7 for WordPress has XSS via custom information messages.

The awesome-support plugin before 3.1.7 for WordPress has a security issue in which shortcodes are allowed in replies.