CVE-2026-103768: ELEX WordPress HelpDesk & Customer Ticketing S… arbitrary file upload vulnerability

critical 9.8 published 2026-10-16

Affected versions: 3.3.7 and older
Fixed in: 3.3.8 *
Latest version: 3.3.9
Severity: Critical · CVSS 9.8
Active installs: 200+
Type: Arbitrary file upload

* The source does not name a fixed version; this is the first wordpress.org release after the last affected version.

What an attacker needs

Access: None. No account or login is needed.

CVSS vector (score by Wordfence): CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

What to do now

Update ELEX WordPress HelpDesk & Customer Ticketing S… to 3.3.8 or newer (the latest is 3.3.9): Dashboard → Updates, or Plugins → “update now”.
If you cannot update right away, deactivate it until you can.
Turn on auto-updates for it: Plugins → “Enable auto-updates” on its row.
Not sure which version you run? Check your version against every known ELEX WordPress HelpDesk & Customer Ticketing S… issue. With WP-CLI: wp plugin get elex-helpdesk-customer-support-ticket-system --field=version.
If you ran an affected version and something looks off (new admin users, spam pages, redirects), run the free scan below.

The advisory

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Arbitrary File Upload in all versions up to, and including, 3.3.7 via the initMailPart function. This is due to insufficient file type validation when saving IMAP email attachments. This makes it possible for unauthenticated attackers to upload files that may be executable, which makes remote code execution possible.

Description from the CVE record, published by Wordfence (the CVE Numbering Authority), via the NVD entry for CVE-2026-103768.

References

NVD CVE-2026-103768 nvd.nist.gov
Wordfence advisory www.wordfence.com
Code change (fix) plugins.trac.wordpress.org

Ran an affected version? Check your site for signs of a hack

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Where this data comes from

CVE record, score and references: NIST National Vulnerability Database (NVD), checked 2026-11-04. This product uses data from the NVD API but is not endorsed or certified by the NVD.
Versions and install counts: wordpress.org/plugins/elex-helpdesk-customer-support-ticket-system (Plugins API), fetched 2026-11-04.
The summary, “what an attacker needs” and “what to do” sections are our plain-English reading of the record and the plugin's release history; the quoted description is the record's own text. Spot an error? Email Daniel.